What rights do I have if my package holiday is cancelled?
October 4, 2022 | 30,00 EUR | answered by Fred Kock
Dear travel law attorney,
My name is Erika Voigt and I have a question regarding my package holiday, which was recently cancelled. I had booked a one-week trip to Mallorca, which was cancelled due to the current situation surrounding the Coronavirus.
The trip was supposed to take place at the end of May and I have already paid the majority of the travel price. Now I am faced with the situation that my trip has been cancelled and I do not know what rights I have in this case.
My concerns mainly revolve around not knowing whether I will get a refund or if I will receive a voucher for a later trip. Furthermore, I wonder if I am entitled to compensation and how I can claim it.
Could you please explain in detail what rights I have as a consumer in this case? Are there any legal regulations that govern my situation and how can I assert my claims? I would be very grateful if you could advise me on this matter and show me possible solutions.
Thank you in advance.
Kind regards,
Erika Voigt
Dear Mrs. Voigt,
Thank you for your inquiry regarding your canceled package holiday to Mallorca due to the current situation surrounding the coronavirus. I understand your concerns and uncertainties in this situation and will gladly explain in detail what rights you have as a consumer in this case.
In general, if a package holiday is canceled by the tour operator, you as a consumer have various rights. First and foremost, you have the right to a refund of the already paid travel price. The tour operator is obligated to refund you the full amount, as the trip was canceled due to circumstances beyond your control.
However, there is a special regulation regarding the refund of the travel price due to the current situation with the coronavirus. Many tour operators offer a voucher for a future trip instead of a refund. However, as a consumer, you have the right to choose between a refund of the travel price and a voucher. If you opt for the voucher, make sure it is flexible and has a sufficient validity period.
Furthermore, under certain circumstances, you may be entitled to compensation. This is the case, for example, if the tour operator has acted grossly negligent or violated contractual obligations. If you believe that you have suffered damages and wish to assert compensation claims, it is advisable to seek legal advice. A travel law attorney can assist you in enforcing your claims and, if necessary, initiating legal proceedings.
To fully clarify your rights regarding the canceled package holiday, I recommend contacting a travel law attorney. They can provide you with individual advice and show you possible solutions. Additionally, an attorney can help you assert your claims against the tour operator and, if necessary, take legal action to compensate for your damages.
I hope that this information has been helpful to you and I am available for further questions.
Best regards,
Fred Kock
Travel Law Attorney
