How long do I have to file a complaint about my trip?
June 25, 2022 | 40,00 EUR | answered by Fred Kock
Dear travel lawyer,
I am reaching out to you with a question regarding a complaint about my recent trip. My name is Valentina Schmid and I recently went on a package holiday to Spain. Unfortunately, the trip did not go as planned and there were several inconveniences that greatly affected my vacation.
During my trip, several issues arose, including delayed flights, substandard accommodations, and missing services that were promised. These circumstances led to me not being able to fully enjoy my holiday and I am dissatisfied with the service and quality of the booked travel services.
Now I am wondering how long I have to submit a complaint about my trip. I want to ensure that my complaint is processed in a timely and effective manner in order to potentially receive compensation or other form of redress. Therefore, it is important for me to know what deadlines and legal requirements I need to adhere to in order to effectively initiate my complaint.
I am concerned that I may be waiting too long to file my complaint and thereby jeopardizing my chances of a satisfactory resolution. Therefore, I am asking for your support and guidance in order to protect my rights as a consumer and ensure fair treatment in this matter.
Thank you in advance for your assistance and I look forward to your response.
Sincerely,
Valentina Schmid
Dear Mrs. Schmid,
Thank you for your inquiry regarding your complaint about your recently conducted package holiday to Spain. I am sorry to hear that there were problems during your trip and you were not able to fully enjoy your vacation. I would like to assist you in this matter and explain the legal framework that you need to consider in order to effectively file your complaint.
Consumers who have booked a package holiday have the right to file a complaint in case of defects and problems during the trip. The deadline for filing a complaint is usually one month after the contractually agreed end of the trip. It is therefore important that you submit your complaint within this period in order to assert your claims.
To effectively initiate your complaint, I recommend that you first contact the tour operator in writing and detail the problems and defects of your trip. It is best to include evidence such as photos or receipts to support your complaint. The tour operator is obligated to carefully review your complaint and offer an appropriate solution.
If the tour operator does not respond to your complaint or does not offer a satisfactory solution, you have the option to contact a consumer protection agency or a lawyer specializing in travel law. A lawyer can help you assert your claims and, if necessary, take legal action to obtain compensation or other forms of restitution.
It is important that you submit your complaint promptly to not jeopardize your chances of a satisfactory solution. Therefore, do not hesitate to file your complaint within the legal deadline and seek legal assistance if needed to protect your rights as a consumer.
I hope this information is helpful to you and I am available for any further questions. I wish you success in asserting your claims and a satisfactory resolution to your complaint.
Sincerely,
Fred Kock, Travel Law Attorney
