What rights do I have as a consumer in case of delayed delivery of my goods?
January 14, 2022 | 40,00 EUR | answered by Xenia Lahn
Dear lawyer specializing in transport and forwarding law,
My name is Sebastian Hirschfeld and I have a question regarding my rights as a consumer in the event of delayed delivery of my goods. Some time ago, I ordered goods online which have now been delivered significantly late. The delivery deadline has been exceeded by several weeks and I am concerned about whether I have any rights as a consumer in this situation.
The situation is that I urgently need the ordered goods and have already incurred losses due to the delay. I have already contacted the seller, but they could not provide me with a satisfactory explanation for the delay.
My concerns are that I do not know what rights I have as a consumer in this case and whether I can demand compensation or another form of compensation for the delayed delivery. Furthermore, I wonder if the seller is legally obligated to deliver the ordered goods within a certain timeframe and if I can claim damages.
Could you please inform me specifically about what rights I have as a consumer when my goods are delivered late? Are there any legal regulations that protect me as a consumer in this situation and how can I proceed to protect my interests?
Thank you in advance for your help and support.
Sincerely,
Sebastian Hirschfeld
Dear Mr. Hirschfeld,
Thank you for your inquiry regarding your rights as a consumer in case of late delivery of your goods. As a lawyer specializing in transport and forwarding law, I can assist you in this situation.
In general, consumers who order goods online have legal rights that protect them in such situations. If the delivery deadline is exceeded, you, as a consumer, have the right to request the seller to deliver within a reasonable additional period. This additional period should be reasonable and give the seller the opportunity to deliver the goods within a reasonable time.
If the seller fails to deliver the goods even within this additional period, you, as a consumer, have various options to enforce your rights. Firstly, you can withdraw from the contract and request a refund of the purchase price. Secondly, you can also claim damages if you have suffered any disadvantages due to the late delivery.
It is important that you request delivery within the reasonable additional period in writing and set a deadline. If the seller still does not deliver the goods within this deadline, you can consider taking further legal steps.
There are legal regulations that protect consumers in such cases. For example, the German Civil Code (BGB) in sections 280, 281, and 286 regulates your rights in case of delivery delay. Additionally, the seller's terms and conditions (AGB) may contain further provisions that strengthen your rights as a consumer.
I recommend seeking legal advice to protect your interests to the fullest extent. A lawyer can help you enforce your claims against the seller and, if necessary, take further legal action.
I hope this information has been helpful to you and I am available for any further questions.
Sincerely,
Xenia Lahn, Lawyer specializing in transport and forwarding law
