What are my rights if my bank tries to force unwanted insurances on me?
October 28, 2022 | 40,00 EUR | answered by Alwin Reuter
Dear lawyer,
I am reaching out to you because I recently discovered that my bank is trying to force unwanted insurances on me. My name is Friedhelm Kraftner, I am 58 years old and have been a customer of this bank for over 20 years. Lately, I have been receiving numerous calls and emails from my bank offering me various insurance products. However, I have never shown any interest in these insurances and now feel pressured to take them out.
My concerns are that I am not sure what rights I have in this situation. I have already informed myself about consumer rights, but I am unsure of how to handle the unwanted insurances. I do not want to be forced to sign contracts that I do not want or need.
Can you please explain to me what rights I have as a customer if my bank is trying to force unwanted insurances on me? Are there ways for me to resist this and what steps should I take in this case? I want to ensure that my interests as a customer are protected and that I do not have to sign contracts against my will.
Thank you in advance for your support and advice.
Sincerely,
Friedhelm Kraftner
Dear Mr. Kraftner,
Thank you for your inquiry regarding unwanted insurances that are being pushed on you by your bank. It is understandable that you feel pressured in this situation and are unsure of what steps you can take to defend yourself against it.
First and foremost, it is important to know that banks are legally obligated not to push products or services onto their customers. This means that your bank is not authorized to force you to take out insurances that you do not want or need. As a customer, you have the right to freely decide which products and services you want to avail yourself of.
If your bank still tries to impose unwanted insurances on you, you should first have a conversation with your personal advisor and clearly express that you have no interest in the offered insurances. If this does not lead to the desired outcome, you can contact the bank's customer service or consumer protection agency to learn about your rights and potentially take legal action.
It is advisable to keep all communication with your bank in writing, in order to be able to prove that you have rejected the unwanted insurances in case of a legal dispute. Additionally, you should educate yourself about your consumer rights to know what legal options are available to you to resist the unwanted insurances.
In any case, I recommend seeking advice from an experienced lawyer specializing in banking law. A lawyer can assist you in enforcing your rights and taking legal action against the bank if they continue to try to impose unwanted insurances on you.
I hope this information has been helpful to you. If you have any further questions or need legal assistance, I am happy to help.
Sincerely,
Alwin Reuter, Lawyer specializing in Banking Law
