What happens in case of transport damage?
December 9, 2022 | 40,00 EUR | answered by Anna Sontheimer
Dear Lawyer specialized in Transport and Forwarding Law,
My name is Dora Götzinger and I am reaching out to you with an urgent question. In my company, goods are regularly transported and lately there has been an increase in transport damages. These damages not only cause financial losses, but also lead to dissatisfaction among our customers.
Currently, we are unsure of how to proceed in the event of a transport damage. What legal steps can we take to compensate for the damage and assert our claims? Are there specific regulations in Transport and Forwarding Law that can support us in this matter?
Our concern is that we may not be able to regulate the damages appropriately and as a result, fall behind in meeting our obligations to our customers. We want to ensure that we are prepared in case of emergency and act legally protected.
Could you provide us with possible solutions to quickly and effectively respond in the event of a transport damage? We are grateful for your support and are ready to provide further information or documents.
Thank you in advance for your assistance.
Kind regards,
Dora Götzinger
Dear Mrs. Götzinger,
Thank you for your inquiry regarding transport damages in your company. It is understandable that these damages not only cause financial losses but also lead to dissatisfaction among your customers. It is important that you know what legal steps to take in case of transport damage to compensate for the damage and assert your claims.
In transport and forwarding law, there are specific regulations that can help you enforce your claims. First of all, make sure to report the transport damage immediately upon discovery. This is important to avoid jeopardizing your claims. Document the damage accurately and, if necessary, take photos of the damaged goods.
Depending on the type of transport damage, various legal steps can be taken. For example, you can hold the carrier or freight forwarder liable if they are responsible for the damage. It is important to determine whether the damage occurred during transport or storage. The question of possible insurance coverage for the transported goods also plays a role.
It may be beneficial to establish contractual arrangements with your carriers or freight forwarders in advance to be able to react more quickly and effectively in case of transport damage. For example, you can agree on liability exclusions or maximum limits for compensation.
If you encounter difficulties in enforcing your claims, I recommend seeking legal assistance. A specialized lawyer in transport and forwarding law can help you evaluate and enforce your claims.
I hope this information is helpful to you and I am available for any further questions.
Best regards,
Anna Sontheimer
Attorney specializing in transport and forwarding law
