Can I dispute my credit card statement if errors occur?
June 21, 2023 | 40,00 EUR | answered by Emma Fischer
Dear Bank Lawyer,
I am contacting you with a question regarding my current issue with my credit card statement. My name is Phillip Kaiser, 34 years old, and three months ago I applied for and received a credit card from my local bank. So far, I have been using the card regularly to make purchases and pay bills.
However, in the last statement, I noticed that some transactions were incorrect or double-charged. I have checked my bank statements and I am certain that I did not make these transactions. I am concerned that my credit limit will be exceeded and I could face financial difficulties as a result.
Now my question to you: Can I dispute my credit card statement if errors occur? What are my rights as a customer in this situation? Are there ways to reverse the incorrect transactions and bring my credit card account back to the correct balance?
I would greatly appreciate your assistance in this matter. I am uncertain and do not know the best course of action to take. Thank you in advance for your support.
Sincerely,
Phillip Kaiser
Dear Mr. Kaiser,
Thank you for your inquiry regarding your credit card statement. It is understandable that you are concerned if you have noticed errors or double charges. In such cases, it is important to act quickly to avoid financial difficulties.
First and foremost, it is important to know that as a cardholder, you have the right to dispute incorrect transactions. This is stipulated in the terms and conditions of your bank or credit card provider. If you find that certain charges are not correct or seem unfamiliar to you, you should immediately contact your bank or credit card provider to clarify the matter.
You can dispute the incorrect transactions by filing a written objection and providing supporting documents such as bank statements or invoices to strengthen your argument. The bank is obligated to review your objection and, if necessary, correct the charges.
It is also advisable to temporarily block your credit card account to prevent further incorrect charges. Speak to your bank and arrange for no further transactions to be made from your account until the matter is resolved.
If the bank does not correct the incorrect transactions or refuses to comply with your objection, as a customer, you have the right to contact the arbitration body for payment transactions. This body can mediate in disputes between consumers and banks and facilitate a resolution.
In summary, as a customer, you have the right to dispute incorrect transactions on your credit card statement. It is important to act quickly and contact your bank to clarify the matter. I hope this information helps you and that you are able to bring your credit card account back to the correct status.
If you have any further questions, please do not hesitate to contact me.
Sincerely,
Emma Fischer
Banking Lawyer
