Can I receive compensation if my luggage is lost?
November 9, 2023 | 30,00 EUR | answered by Ralf Schlittmaier
Dear travel lawyer,
I hope you can help me with my problem. My name is Emma Zornitz and recently I lost my luggage on a flight. It was my suitcase with all my personal belongings, clothing, and important documents. The loss of my luggage has not only caused significant stress and inconvenience, but also financial losses as I had to replace some of the items.
I have already contacted the airline to report the loss of my luggage and to receive compensation. However, I have not yet been given clear information about my rights and options. I am concerned that I may not receive compensation for the loss of my luggage and now I am faced with the question of how to proceed.
So my question to you is: Can I receive compensation if my luggage is lost? What rights do I have as a passenger in this situation and what steps should I take to receive appropriate compensation? Are there specific deadlines I need to adhere to or what documents should I provide to make my claims?
I would be very grateful if you could help me with your expertise and experience in travel law. Thank you in advance for your assistance.
Sincerely,
Emma Zornitz
Dear Mrs. Zornitz,
I understand your concern and frustration about the loss of your luggage during your flight. It is indeed a very annoying situation that not only brings stress and inconvenience, but can also cause financial losses. In such cases, it is important for you to know your rights as a passenger and how to proceed to receive appropriate compensation.
First and foremost, I want to assure you that as a passenger, you are protected by the Montreal Convention and EU Regulation 261/2004. These regulations state that the airline is liable for the loss or damage of your luggage and you are entitled to appropriate compensation.
If your luggage is lost, it is important that you immediately file a loss report with the airline. You should provide as much detail as possible about the items in your luggage and their value. It is also advisable to gather all relevant receipts and receipts for the purchased items to substantiate your claims.
The airline is obligated to provide compensation within a reasonable timeframe after the loss report is filed. If the airline refuses to pay you appropriate compensation or does not respond within the legal deadline, you have the right to take legal action.
In such a case, I recommend that you contact a travel law attorney who can assist you in this dispute. An experienced attorney can review your claims, inform you about your rights, and support you in enforcing your claims.
It is important to note that the deadlines for making claims may vary depending on the airline and legislation. Therefore, it is advisable to contact an attorney as soon as possible to assert your claims promptly.
I hope that this information has been helpful to you and I am available for any further questions. I wish you success in enforcing your claims and hope that you receive appropriate compensation for the loss of your luggage.
Sincerely,
Ralf Schlittmaier
