How can I protect myself against fraudulent online transactions on my account?
January 18, 2024 | 40,00 EUR | answered by Carsten Ahlert
Dear Bank Law Attorney,
I am reaching out to you because I have recently noticed an increase in fraudulent online transactions on my bank account and I am now wondering how I can protect myself against them.
The situation is as follows: in the past few weeks, several unknown transactions have been made on my account that I did not authorize. These are large sums of money that are significantly impacting my account. After contacting my bank, I was informed that these are fraudulent transactions and my account has been temporarily frozen. I am now concerned that this could happen again and I am wondering how I can effectively protect myself against it.
I have already changed all of my login details and informed my bank, but I am unsure if that is enough to prevent future fraudulent transactions. Are there any specific security measures I can take to better protect my account? Should I, for example, take out a special insurance policy or are there other actions I can take?
I would greatly appreciate your expertise and recommendations on this matter, as the security of my bank account is very important to me. Thank you in advance for your support.
Best regards,
Chloé Rapp
Dear Mrs. Rapp,
Thank you for your inquiry regarding fraudulent online transactions on your bank account. I am sorry to hear that you have recently been confronted with this unpleasant situation. It is important that you take steps to effectively protect yourself against it and secure your account better.
First of all, it is good that you have already changed all your access data and informed your bank. These are important initial steps to stop fraudulent transactions and secure your account. However, it is advisable to take additional security measures to prevent future incidents.
One way to better protect your account is to activate security features that your bank may offer. These may include two-factor authentication or setting up notifications for transactions above a certain amount. These additional security measures can help you to be informed more quickly about suspicious activities and to act faster.
Furthermore, you can also take out a specific insurance policy that protects you from financial losses due to fraudulent transactions. A so-called "cyber insurance" can provide you with additional security in case your account is hacked again or unauthorized transactions take place. However, it is important to carefully review the terms and coverage of the insurance to ensure that it meets your individual needs.
It is also advisable to regularly review your account statements and report suspicious transactions to your bank immediately. The sooner you react, the sooner fraudulent activities can be stopped.
In conclusion, I recommend speaking to your bank and asking for further recommendations on securing your account. The bank often has special security policies and can help you better protect your account.
I hope that this information is helpful to you and helps you better protect yourself against fraudulent transactions. If you have any further questions or need additional support, I am happy to assist.
Best regards,
Carsten Ahlert
Attorney specializing in banking law
