How can I as a customer of a bank take action against faulty advice?
May 10, 2023 | 40,00 EUR | answered by Alwin Reuter
Dear Sir or Madam,
My name is Leonie König and I am a customer at a bank. Lately, I have the impression that there have been errors in the advice I have received. For example, I have purchased a financial product that turned out to be not optimal for my financial situation. Additionally, I suspect that important information has been withheld from me or misrepresented.
These errors in the advice are very concerning to me, as they can negatively impact my financial situation. I am wondering how I, as a customer of a bank, can address incorrect advice. Are there legal steps I can take to protect my rights as a consumer and possibly receive compensation? What options do I have to report the errors in the advice and receive appropriate compensation?
I would appreciate a detailed consultation on this matter, as I am unsure of the best course of action. It is important to me to defend my rights as a customer and ensure that I receive correct and transparent advice from the bank in the future.
Thank you in advance for your support.
Sincerely,
Leonie König
Dear Mrs. König,
Thank you for your inquiry regarding incorrect advice from your bank. As a lawyer specializing in banking law, I see it as my duty to inform and advise you comprehensively.
Firstly, it should be noted that banks are obligated to provide their customers with proper and transparent advice. This means that as a consumer, you should be provided with all relevant information about a financial product so that you can make an informed decision. If important information has been withheld or incorrectly presented to you, there may be a case of faulty advice.
There are various legal options available to address faulty advice from your bank. Initially, you should try to file a written complaint with your bank. Request a statement and, if necessary, appropriate compensation for any financial losses you have incurred.
If the bank does not respond to your complaint or offer a satisfactory solution, you may consider taking legal action. An out-of-court settlement could be pursued, for example by involving an ombudsman or a mediation service. Alternatively, you can engage a lawyer to assert your claims in court.
In the event of a lawsuit due to faulty advice, you may be able to claim damages. It is important to prove that you have suffered a financial loss as a result of the faulty advice. A lawyer can assist you in evaluating and enforcing your claims.
In conclusion, it is important to defend your rights as a consumer and ensure that you receive proper and transparent advice from the bank. If you have any further questions, I am at your disposal to support you in asserting your rights.
Best regards,
Alwin Reuter
Lawyer specializing in banking law
