How can I proceed against an unjustified invoice from a tour operator?
July 23, 2022 | 40,00 EUR | answered by Alwin Hohenwarter
Dear lawyer,
I am contacting you because I recently booked a trip with a tour operator and have received an unjustified invoice. My name is Johann Schröter and I recently booked a package holiday to Mallorca. The trip went smoothly, but afterwards I received an invoice that includes costs that were not part of my original contract.
I carefully reviewed the invoice and found that some items do not match the agreed upon services. For example, additional service fees and insurances were charged to me that were not part of my contract. I have already tried to contact the tour operator to dispute the invoice, but my concerns have not been taken seriously and the demand remains.
I am very worried that I will have to pay the unjustified invoice, even though I am not responsible for the additional services. My question to you is how I can address this unjustified invoice. Are there legal steps I can take to challenge the demand and get my money back? I would be very grateful if you could provide me with your expertise and advice on this matter.
Thank you in advance.
Sincerely,
Johann Schröter
Dear Mr. Schröter,
Thank you for your inquiry and your trust in my expertise in travel law. I am sorry to hear that you are facing an unjust invoice after your package holiday. It is important for you to know that as a consumer, you are legally protected and have certain rights to address such unjustified demands.
First and foremost, it is important for you to gather all relevant documents and evidence to strengthen your position. This means having your original travel contract, the received invoice, all communication with the tour operator, as well as any witnesses or photos that can support your argumentation.
The next step would be to communicate in writing with the tour operator once again and clearly state the complaint about the unjust invoice. Specify which items on the invoice do not match the agreed services and request a corrected invoice or cancellation of the unauthorized costs.
If the tour operator continues to ignore your concerns or insists on the demand, you may consider taking legal action. In such a case, it is advisable to seek assistance from a specialized travel law attorney who can support you in this matter. An attorney can help you enforce your claims and potentially take legal action against the tour operator.
It is important to emphasize that consumers in travel law have extensive protection rights to defend themselves against unfair practices by tour operators. Therefore, do not hesitate to assert your rights and seek legal assistance if necessary to recover your money.
I hope that my response was helpful to you and I am available for further questions or personal consultation.
Best regards,
Alwin Hohenwarter
