What legal aspects do I need to consider when operating an online business?
October 9, 2022 | 40,00 EUR | answered by Otto Schäfer
Dear Attorney specializing in Internet and Computer Law,
I have been operating an online business for some time and have some questions regarding the legal aspects that I need to consider. Currently, I sell handmade products through my website and have some regular customers who shop with me frequently. However, I am concerned about whether I am complying with all legal requirements and whether I could potentially face legal issues.
At the moment, I am unsure if my website contains all the necessary imprint information and if my privacy policy meets the legal requirements. I have also heard that as an online retailer, I have certain information obligations towards my customers and that I must comply with consumer rights. Additionally, I am unsure if I am handling the payment processing and shipping of my products legally.
However, my biggest concern is whether I could potentially receive a warning or even be sued if I accidentally violate laws or regulations. I would like to continue expanding my online business, but I also want to ensure that I am doing everything legally to avoid any legal issues.
Could you please explain in detail what legal aspects I need to consider as an operator of an online business and what measures I can take to ensure that I comply with all legal requirements? Are there specific guidelines or guidelines that can help me operate my online business legally? I would be very grateful for your help and support.
Sincerely,
Sebastian Voigt
Dear Mr. Voigt,
Thank you for your inquiry regarding the legal aspects of running an online business. It is very important to comply with all legal regulations in order to avoid legal issues. I will explain in detail below which points you should consider as the operator of an online business and what measures you can take to ensure that you meet all legal requirements.
First of all, it is important that your website contains a complete imprint. This must include information about your identity, such as your name, address, and contact details. You must also provide information about the responsible supervisory authority, if necessary. A missing or incomplete imprint can lead to a warning.
Furthermore, a privacy policy on your website is necessary. This must include the type of data collected, the purpose of data collection, the storage periods, and the disclosure of data to third parties. You must also ensure that the privacy policy complies with the requirements of the General Data Protection Regulation (GDPR).
As an online retailer, you also have information obligations towards your customers. This includes, among other things, providing information on prices, delivery times, and payment options. Consumer rights must also be respected, such as the right of withdrawal and the warranty obligation.
Regarding payment processing and the shipping of your products, you should ensure that you handle all transactions transparently and securely. Make sure that the payment methods you offer are common and consumer-friendly. It is also important to pack and ship the goods properly to avoid transport damage.
To operate your online business in compliance with the law, I recommend that you regularly inform yourself about current legal changes and guidelines. There are special guides and online platforms that can help you meet all legal requirements. You can also consult a lawyer specializing in internet and computer law for individual advice and to minimize any legal risks.
I hope that I could help you with this information. If you have any further questions or need assistance, I am at your disposal.
Sincerely,
Otto Schäfer
